Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“All should be commended for a job well done. I saw all smiles and everyone seemed really helpful especially with the added detail of COVID 19. Go Hero’s!”
“This is a top of the line place! Everyone is tremendous. Every medical facility should be half as good as this one & it would be a much better world! Thanks so much to each of them and my wonderful doctor!”
“Precautions against COVID-19 were in place and very thorough; facility was clean; clinical staff members were helpful and worked well together; anesthesiologist and nurse anesthetist were efficient; and my nurse Renee’ was both friendly and professional.”
“As you can see all my answers were definitely yes! SO I have no problem with this facility nor the doctor’s. I would recommend any and all friends to this facility – “
“Over the last 20 years, we have dealt with a few of the surgery centers here locally. My visit to OS Surgery Center was probably the best experience I have ever had. The staff was extremely pleasant and informative. Everyone made me feel as comfortable as possible even though my husband was not allowed in. Thank you to everyone involved.”